We do our very best at tutorsville.net to ensure that our services are of the highest possible quality, using qualified tutors who know how to teach subject material, and know how to guide customers with their development and understanding, using a range of teaching techniques. We do however understand that there are sometimes cases when a customer might not be completely satisfied. If this is the case and you are not satisfied with any of the services that we provide, then please get in contact with our customer support department. You can contact customer support by phone, email or by instant message imbedded on this website, and once you have contacted us our quality assurance department will respond to your complaint as quickly as possible.
All lessons conducted at tutorsville.net are recorded for training purposes and to validate customer complaints if and when they arise. If our quality assurance department confirms that the quality of tutoring is not up to standard, then we guarantee to credit back you the time spent on the lesson to your account. If the customer wants to cancel the purchase of the package, we guarantee to refund the cost of unused hours depending on the price of one hour in a particular package. If our quality assurance department finds a conflict between the complaint raised by a customer and the quality of the tutoring provided, then the refund request may be declined, or a partial refund may be given instead of a full refund. This may happen if we find the user's complaint is based on subject material that they were notified of beforehand, or if we feel that the quality of tutoring is up to standard, and not in-line with the complaint.
If you are successful with a complaint and you receive a partial or full refund from tutorsville.net, then you will be refunded within 120 days of the date in which the lesson was requested.